Shop Shop Learn Learn

FAQs

Products

Shipping + Returns

My Account

How do I use ELXR?

Add our blends to your daily drink or food routine and mix thoroughly. We love ELXR in hot coffee or tea, smoothies, and oatmeal.

How long should I take ELXR? How quickly should I expect to see results?

Adaptogens and collagen peptides affect each person differently. While many experience noticeable effects immediately, others can take longer to experience the full benefits. No matter the time it takes our blends to build in your system, benefits are maximized with consistent use. We therefore recommend taking ELXR daily for maximum results.

How many packets can I take per day?

We recommend starting with 1 packet per day of a given product, so you can better understand how it benefits your body. Once you are comfortable with the product, you can increase your use to what works best for you.

Are ELXR ingredients organic?

All of our adaptogens are 100% organic. Our collagen peptides are sourced from 100% grass-fed, pasture-raised bovine. We work with the best suppliers for and only support sustainable farming practices.

Are ELXR products vegan?

Our products are not vegan as all three blends contain collagen sourced from grass-fed, pasture-raised bovine. As of now, we have yet to find a known source of vegan collagen.

What kind of testing do you do on your blends?

We obsessively test the ingredients that go into our blends for purity, strength, and composition. We also use a third party lab to test our ingredients for heavy metals or other contaminants.

When do my products expire?

Our blends have around a two year shelf life. Best by dates are printed clearly on the bottom of each box.

Is ELXR safe if I am taking medication for a medical condition? What about if I am pregnant or nursing?

We don’t recommend use of the products with antibiotics, anticoagulant, diabetes medications, or intravenous glucose. We always recommend checking in with your healthcare practitioner prior to consuming our products if you are on these, or other medications. We also recommend you consult your healthcare professional if you are planning on taking ELXR during your pregnancy or while breastfeeding.

Do you offer free shipping?

We offer free shipping on orders of two or more boxes. For single boxes, we offer $5 flat rate shipping.

When will my order arrive?

We do our best to ship out orders the next business day. Once your order leaves our facility, you can expect your delivery within 2-3 business days.

How do I track my order?

As soon as your order ships, we will send you a shipping confirmation email with your USPS tracking ID number. If you have an ELXR Life account, you can also find your tracking ID number in the Order History section of My Account.

You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into the USPS Tracking Page to locate your package.

If you are having trouble locating your package, our team is happy to help. Email us at help@elxrlife.com.

Where do you ship?

We currently only ship to the United States. If you are in another country and interested in ELXR, be sure to sign up for our mailing list and follow us on social (@elxrlife) to stay up-to-date on when we may be available in your country.

What is your return policy?

We want you to be 100% satisfied with your purchase. If for any reason you are not happy with your order, please reach out to us at help@elxrlife.com. We will be happy to help find a solution that works for you. Please note that return or exchange requests must be made within 30 days of the delivery date.

What do I do if my product is defective or damaged?

Our packets and boxes undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find damaged or defective product upon arrival that doesn't meet your expectations, please send a photo of the defect to help@elxrlife.com so that we can assess the situation and prevent it from happening again. We will either replace the box or issue you a full refund, whichever you prefer.

How do I reset my ELXR account password?

Simply log into your ELXR account and click the Reset Password link.

How do I change my ELXR account shipping or billing address?

Log into your ELXR account and click ‘View Addresses’ under the Shipping address section. From there, click ‘Edit’ under your default address and save your new information on the following page.

How do you use or share my information?

We use your personal information only to provide you with the best care and service. We never share your personal information. For a detailed view of our privacy policy, see here.